We didn't notice at the time, but Dell shouldn't have asked us to send the system to the depot. They sold us an on-site warranty we didn't ask for :p

“and invoke not besides Allah, any that will neither profit you, nor hurt you, but if you did so, you shall certainly be one of the zalimun (polytheists and wrong doers). And if Allah touches you with hurt, there is none who can remove it but he, and if he intends any good for you, there is none who can repel his favour which he causes it to reach whosoever of his slaves he wills. And he is the Oft-Forgiving, Most Merciful.” (10:106-107)

After forcing it 5 times, still was declined yet they add it anyway 😂😂

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​No, you really don't. ;-)

This js what I was gonna say !

i wanna say sarah did great and looks beautiful.

who keeps poking there head up to the window in background??

At 5:15 in the video. the dude in the background came back to see Linus Gabriel Sebastian get slapped by a D Brand phone

The long pauses from Dell are because he is likely talking in chat to another customer.

F for Dell, my doggies

20:13 wow i physically felt the pain the felt from that... lol

5:18-9 a face pops up

You guys say 10 min wait is too long Me watching this video after being on the phone with apple in the last week for probable 5 hours in total (my problem is not fixed) and also with my internet provider for two hours last week and still not getting my promised updates about my issue I initially reporter in October and every 2 to 3 weeks since then ...

hire that maingear tech support!!!

5:14 did anyone else see that guy walking past and looking in wondering why Linus is getting hit by a phone?

There is something about the names being bleeped out that is utterly hilarious to me.

Never touch Dell!!! What happened to the warranty Dell fraudulently sold??? Why would you go to Dell for a gaming pc anyway, build one!

30:50 That’s the customer support you wanna call, when you’re lonely! Just gotta make sure you’re talking to Mr. -., he can make your day.

That Tank! remix in the background tho

I felt my soul leave my body when she pulled that GPU out

Kinda wierd people talking about how long the part 4 came out you do know that it took 2 months for all.three to happen right...

Big fan of the channel but these secret shopper videos are a bloody stroke of genius kudos my dude

Rip 1060

Aurora cannot bring benefit or harm

“and invoke not besides Allah, any that will neither profit you, nor hurt you, but if you did so, you shall certainly be one of the zalimun (polytheists and wrong doers). And if Allah touches you with hurt, there is none who can remove it but he, and if he intends any good for you, there is none who can repel his favour which he causes it to reach whosoever of his slaves he wills. And he is the Oft-Forgiving, Most Merciful.” (10:106-107)

This makes me nervous about starting in helpdesk for IT 😂 Bravo HP rep Edit: I mean dell specifically

Heh, you hear it AGAIN at that """"(support) technician"""" he is in India -such specific informations AS "How the hell that works" did not arrive there yet! xD ...especially (On TOP of the things) people from india ussualy ALMOST sound speaking english, but (most of them - NOT ALL of them - it would be rood to objectivise in such scale xD) totally lack the (processing) power to understand even simple "discusion" or attempt for "pimpointing" of "where the rub lies" :-D

linus: slap me jack excitedly: can i? jack a second later: frickity frack your face go crack

I have a new found respect for HP. And Dell should really re-look at their call centre offshoring. 😐

The thing with Ibuypower is they hire people that are too smart they don’t know how to communicate with people that don’t know tech stuff

My thoughts exactly. This dude was talking with the expectation that she already was savvy. Wouldn't be a bad thing if it were for a more "computer nerd" company but with something like ibuypower you have to expect casual users.

Should’ve gotten the extended Dell warranty.

You need to get Sahara to build a computer

While watching this it reminds me of my experience with Alienware support- bought an X51 a long time ago and it arrived with terrible wifi signal. I spent a long time on support trying to figure out why it was so bad (not knowing much about desktops). After a long time on hold they sent out an engineer who spent a while looking at it and messing with settings etc. In the end he told me that due to the case being metal the wifi signal wasn’t reaching the PC, which was roughly 15 meters and maybe 1 interior wall away from the router. I wasn’t happy but accepted it and kept my 15m cable plugged in.. 2 months later I open the case and have a look around myself and find that the wifi chip has two tiny white cables connected.. one had come lose. Total waste of hours of time.. all because I didn’t know what I was looking for. Years later, the X51 is sat in a carrier bag under the stairs.. shame!

Next secret shopper should be a male person next time for obvious reasons

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I was waiting for her to say "so what is ram?"

I think all these companies should have their tech support watch this like a training meeting and go over it thoroughly

I’ll bet you those fuckers try to make it sound like you need to send it back and make you pay for the easy repairs

HP IS THE WORST AFTER THE WARRANTY IS UP. WON'T EVEN HEAR MY QUESTION!

I know I'm late to the party but who else thinks his video is half sponsored by maingear?

20:40 it it does not work you warranty is gone brr

I am currently helping someone buy a new computer. Considering the excellent support from maingear and the fact that the CEO actually posted in this comment section I am seriously considering telling them to give this company a look. Unfortunately I think they just want to go to best buy and pick one vs having one shipped. I also told them if they ordered all the parts from new egg and shipped it to me I would put it together for free if they paid the shipping to their house.

Make more of this series. Customer care service quality💯

It was actually hard to count the light. She was doing it from behind the table😭

F for respect

Dude this is actually happening to me right now. My gf bought a $3000 laptop 5 months ago. It won't turn on and has this exact post code. They are trying to send me a motherboard, but I have been waiting for 2 weeks! It's been a nightmare. I have a string of emails that would run around the block and have escalated to mangers, supervisors. I started spamming all their employees on linkedin and they're VP was the first person to message me back. I wish I was making this up

And once again, Maingear astonishes me. I know where I'm going to buy a computer

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Why are they in a spraybooth?

@5:59 wait, what little one? Edit: @6:45 OH OH! FOUND IT! Top right.

@0:28 Captions should read "disappear"

@0:30. Captions should read "ante" not anti

Dam Sarah is hella cute. Whats her insta? ;)

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5:14 the guy in the back lmaoo

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Best intro from every youtuber

Actually, pulling one of the ram sticks out of a single stick PC would be an AWESOME troubleshooting problem. Dell tech support is stupid bad...

12:52 "Linus casually walking in the background"

when canadians are impressed with customer support politeness.

You turn it off? :)

they should absolutely hire that last person

Y does it look like you’re in a car paint booth

Thanks guys, I had to go listen to the entire Cowboy Bebop OST after this :P

The power thing would be an automatic fail for me :/

Nice indeed A++ for the last one :) Thanks for the video. Customer Support is also an ART and should be done only by those who have a Pasion and full understanding of computers so they can explain it easy to understand as in the last MAIN system. Two thumbs up and sadly your experience matches some of mine with Dell.

WelKoM To IntdiAn TeksuplorT

Watching this is funny while I give my friend my own sketchy tech support

F for the engineers

this series was SO GOOD!

To be fair I'd forgo tech support altogether if it meant a cheaper computer. Would be nice if they offered that option.

You shouldn't have told Sarah the issue, let her actually try to figure it out,

this is ridicilous

what phone did Linus use to look up the color code on Dell computer at around 7:40?!

Linus is channeling me at work in this vid.

As a software tech support manager parts of this cause me actual pain.

oh gawd she ripped the ram out, you’re supposed to push down on the tabs ..

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How long can sarah work there before they make her build a pc? Would love to see it

Am I the only one that usually gets one side of the RAM to click into place at a time, and has never had an issue doing it that way?

I used to be a tech at a medical device company. Working devices make money which is probably why we actually use mock devices and video calls to solve customer problems.

You guys should do a comparison for a male customer versus a female customer. I wonder if the quality of tech support differs depending on gender.

Please test the complaints-process ass well XD

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Yo Sarah gave no fucks for the card xD!

Is that just me, or she looks like Alanis Morissette from early 2000.?!?!?!?!

Guy at 5:15

MainGear! EXCELLENT support. Wow!

Why are they all callede f*CK?

I always thought it was seed not seat. Just makes more sense. The port is like the dirt and the connectors are like the roots

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It was hard to beat the bacon face mask but the support quality from maingear did...

“Keep your groin to yourself” now thats something i never thought jake would say, thats more of a Linus thing to say lmao

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If the Maingear guy was a surgeon he could walk you through open heart surgery.

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Nobody gonna bring up the person who looked thru the garage window at 5:13

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I wondered it may not be Dell Canada.... Probably Dell India....

Linus was big mad.

What are the frickin odds... Just when Linus shows up, she dropped the RAM. I hate to say it Linus, but it is clearly your fault.

Omg I cringe so hard when she could out that gpu

Paint booth as a studio 🤔