Tech Support NIGHTMARE - $1500 PC Secret Shopper 2 Part 3

  • Objavljeno Pred 2 meseci

    Linus Tech Tips

    Trajanje: 38:28

    Thanks to dbrand for sponsoring Secret Shopper 2! Check out the new limited edition LinusTechTips skin drop at dbrand.com/LinusDropTips
    It's finally time again for PC Secret Shopper - where we document the entire experience of ordering a gaming system from your favourite PC system integrators. In this part, we trial their tech support with a routine memory issue.
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Linus Tech Tips
Linus Tech Tips

We didn't notice at the time, but Dell shouldn't have asked us to send the system to the depot. They sold us an on-site warranty we didn't ask for :p

Pred mesecem
Marcus De Santa
Marcus De Santa

“and invoke not besides Allah, any that will neither profit you, nor hurt you, but if you did so, you shall certainly be one of the zalimun (polytheists and wrong doers). And if Allah touches you with hurt, there is none who can remove it but he, and if he intends any good for you, there is none who can repel his favour which he causes it to reach whosoever of his slaves he wills. And he is the Oft-Forgiving, Most Merciful.” (10:106-107)

Pred 3 dnevi
Shakila Wickramarathne
Shakila Wickramarathne

After forcing it 5 times, still was declined yet they add it anyway 😂😂

Pred 3 dnevi
Zeb _
Zeb _

more replys

Pred 8 dnevi
Jesse G
Jesse G

​No, you really don't. ;-)

Pred 10 dnevi
Marc O. Chouinard
Marc O. Chouinard

This js what I was gonna say !

Pred 11 dnevi
Eric Hagen
Eric Hagen

i wanna say sarah did great and looks beautiful.

Pred 3 urami
Eric Hagen
Eric Hagen

who keeps poking there head up to the window in background??

Pred 4 urami
W1ndLeaf
W1ndLeaf

At 5:15 in the video. the dude in the background came back to see Linus Gabriel Sebastian get slapped by a D Brand phone

Pred 15 urami
Matt S.
Matt S.

The long pauses from Dell are because he is likely talking in chat to another customer.

Pred 23 urami
Hello There
Hello There

F for Dell, my doggies

Pred 23 urami
nerdiestguyhere
nerdiestguyhere

20:13 wow i physically felt the pain the felt from that... lol

Pred dnevom
Evo Watches
Evo Watches

5:18-9 a face pops up

Pred dnevom
NN
NN

You guys say 10 min wait is too long Me watching this video after being on the phone with apple in the last week for probable 5 hours in total (my problem is not fixed) and also with my internet provider for two hours last week and still not getting my promised updates about my issue I initially reporter in October and every 2 to 3 weeks since then ...

Pred dnevom
muhanna basalem
muhanna basalem

hire that maingear tech support!!!

Pred dnevom
Me It Is
Me It Is

5:14 did anyone else see that guy walking past and looking in wondering why Linus is getting hit by a phone?

Pred dnevom
Graham Wells
Graham Wells

There is something about the names being bleeped out that is utterly hilarious to me.

Pred dnevom
Richard M
Richard M

Never touch Dell!!! What happened to the warranty Dell fraudulently sold??? Why would you go to Dell for a gaming pc anyway, build one!

Pred dnevom
The Grand *laughter Of Little Piggies
The Grand *laughter Of Little Piggies

30:50 That’s the customer support you wanna call, when you’re lonely! Just gotta make sure you’re talking to Mr. -., he can make your day.

Pred dnevom
Anthony Nic
Anthony Nic

That Tank! remix in the background tho

Pred 2 dnevi
Ryan Fultz
Ryan Fultz

I felt my soul leave my body when she pulled that GPU out

Pred 2 dnevi
Dark Dusty
Dark Dusty

Kinda wierd people talking about how long the part 4 came out you do know that it took 2 months for all.three to happen right...

Pred 2 dnevi
joseph ellis
joseph ellis

Big fan of the channel but these secret shopper videos are a bloody stroke of genius kudos my dude

Pred 2 dnevi
Mt samurai
Mt samurai

Rip 1060

Pred 3 dnevi
Marcus De Santa
Marcus De Santa

Aurora cannot bring benefit or harm

Pred 3 dnevi
Marcus De Santa
Marcus De Santa

“and invoke not besides Allah, any that will neither profit you, nor hurt you, but if you did so, you shall certainly be one of the zalimun (polytheists and wrong doers). And if Allah touches you with hurt, there is none who can remove it but he, and if he intends any good for you, there is none who can repel his favour which he causes it to reach whosoever of his slaves he wills. And he is the Oft-Forgiving, Most Merciful.” (10:106-107)

Pred 3 dnevi
MetalDad87
MetalDad87

This makes me nervous about starting in helpdesk for IT 😂 Bravo HP rep Edit: I mean dell specifically

Pred 3 dnevi
MaXxProsTe
MaXxProsTe

Heh, you hear it AGAIN at that """"(support) technician"""" he is in India -such specific informations AS "How the hell that works" did not arrive there yet! xD ...especially (On TOP of the things) people from india ussualy ALMOST sound speaking english, but (most of them - NOT ALL of them - it would be rood to objectivise in such scale xD) totally lack the (processing) power to understand even simple "discusion" or attempt for "pimpointing" of "where the rub lies" :-D

Pred 3 dnevi
ZorbaNoodle
ZorbaNoodle

linus: slap me jack excitedly: can i? jack a second later: frickity frack your face go crack

Pred 3 dnevi
Shakila Wickramarathne
Shakila Wickramarathne

I have a new found respect for HP. And Dell should really re-look at their call centre offshoring. 😐

Pred 3 dnevi
Revan Z
Revan Z

The thing with Ibuypower is they hire people that are too smart they don’t know how to communicate with people that don’t know tech stuff

Pred 4 dnevi
Henry P
Henry P

My thoughts exactly. This dude was talking with the expectation that she already was savvy. Wouldn't be a bad thing if it were for a more "computer nerd" company but with something like ibuypower you have to expect casual users.

Pred 2 dnevi
Дио Леев
Дио Леев

Should’ve gotten the extended Dell warranty.

Pred 4 dnevi
Jewel Gamers
Jewel Gamers

You need to get Sahara to build a computer

Pred 5 dnevi
Brody Smith
Brody Smith

While watching this it reminds me of my experience with Alienware support- bought an X51 a long time ago and it arrived with terrible wifi signal. I spent a long time on support trying to figure out why it was so bad (not knowing much about desktops). After a long time on hold they sent out an engineer who spent a while looking at it and messing with settings etc. In the end he told me that due to the case being metal the wifi signal wasn’t reaching the PC, which was roughly 15 meters and maybe 1 interior wall away from the router. I wasn’t happy but accepted it and kept my 15m cable plugged in.. 2 months later I open the case and have a look around myself and find that the wifi chip has two tiny white cables connected.. one had come lose. Total waste of hours of time.. all because I didn’t know what I was looking for. Years later, the X51 is sat in a carrier bag under the stairs.. shame!

Pred 5 dnevi
Roky RPD
Roky RPD

Next secret shopper should be a male person next time for obvious reasons

Pred 5 dnevi
OGB Animation
OGB Animation

F

Pred 5 dnevi
Start Now - Game End
Start Now - Game End

I was waiting for her to say "so what is ram?"

Pred 5 dnevi
Austin Smith
Austin Smith

I think all these companies should have their tech support watch this like a training meeting and go over it thoroughly

Pred 6 dnevi
Garrett Green
Garrett Green

I’ll bet you those fuckers try to make it sound like you need to send it back and make you pay for the easy repairs

Pred 6 dnevi
Butterfly Queen
Butterfly Queen

HP IS THE WORST AFTER THE WARRANTY IS UP. WON'T EVEN HEAR MY QUESTION!

Pred 6 dnevi
Amšal
Amšal

I know I'm late to the party but who else thinks his video is half sponsored by maingear?

Pred 6 dnevi
Debojyoti Ganguly
Debojyoti Ganguly

20:40 it it does not work you warranty is gone brr

Pred 6 dnevi
Paul Mohr
Paul Mohr

I am currently helping someone buy a new computer. Considering the excellent support from maingear and the fact that the CEO actually posted in this comment section I am seriously considering telling them to give this company a look. Unfortunately I think they just want to go to best buy and pick one vs having one shipped. I also told them if they ordered all the parts from new egg and shipped it to me I would put it together for free if they paid the shipping to their house.

Pred 6 dnevi
Sunny borah
Sunny borah

Make more of this series. Customer care service quality💯

Pred 6 dnevi
Sunny borah
Sunny borah

It was actually hard to count the light. She was doing it from behind the table😭

Pred 6 dnevi
Rock Star
Rock Star

F for respect

Pred 6 dnevi
Daniel Weiss
Daniel Weiss

Dude this is actually happening to me right now. My gf bought a $3000 laptop 5 months ago. It won't turn on and has this exact post code. They are trying to send me a motherboard, but I have been waiting for 2 weeks! It's been a nightmare. I have a string of emails that would run around the block and have escalated to mangers, supervisors. I started spamming all their employees on linkedin and they're VP was the first person to message me back. I wish I was making this up

Pred 7 dnevi
Pole Tooke
Pole Tooke

And once again, Maingear astonishes me. I know where I'm going to buy a computer

Pred 7 dnevi
Rudrax
Rudrax

F

Pred 7 dnevi
SightlyInk
SightlyInk

Why are they in a spraybooth?

Pred 7 dnevi
Pole Tooke
Pole Tooke

@5:59 wait, what little one? Edit: @6:45 OH OH! FOUND IT! Top right.

Pred 7 dnevi
Pole Tooke
Pole Tooke

@0:28 Captions should read "disappear"

Pred 7 dnevi
Pole Tooke
Pole Tooke

@0:30. Captions should read "ante" not anti

Pred 7 dnevi
Jonathan Cruz69
Jonathan Cruz69

Dam Sarah is hella cute. Whats her insta? ;)

Pred 8 dnevi
Zack Harding
Zack Harding

F

Pred 8 dnevi
EpicMineMan420
EpicMineMan420

5:14 the guy in the back lmaoo

Pred 8 dnevi
Tejas Ebey
Tejas Ebey

F

Pred 9 dnevi
meow's world
meow's world

Best intro from every youtuber

Pred 9 dnevi
Jesse G
Jesse G

Actually, pulling one of the ram sticks out of a single stick PC would be an AWESOME troubleshooting problem. Dell tech support is stupid bad...

Pred 10 dnevi
Danielos
Danielos

12:52 "Linus casually walking in the background"

Pred 10 dnevi
Ole Vik
Ole Vik

when canadians are impressed with customer support politeness.

Pred 10 dnevi
Yani Haigh
Yani Haigh

You turn it off? :)

Pred 11 dnevi
matt belanger
matt belanger

they should absolutely hire that last person

Pred 11 dnevi
Kevin Garzon
Kevin Garzon

Y does it look like you’re in a car paint booth

Pred 11 dnevi
Muppetmonkee
Muppetmonkee

Thanks guys, I had to go listen to the entire Cowboy Bebop OST after this :P

Pred 11 dnevi
Justin W. Charles
Justin W. Charles

The power thing would be an automatic fail for me :/

Pred 11 dnevi
Michael Braun
Michael Braun

Nice indeed A++ for the last one :) Thanks for the video. Customer Support is also an ART and should be done only by those who have a Pasion and full understanding of computers so they can explain it easy to understand as in the last MAIN system. Two thumbs up and sadly your experience matches some of mine with Dell.

Pred 12 dnevi
Alexander Grufman
Alexander Grufman

WelKoM To IntdiAn TeksuplorT

Pred 12 dnevi
Calipto
Calipto

Watching this is funny while I give my friend my own sketchy tech support

Pred 12 dnevi
Josh Jess
Josh Jess

F for the engineers

Pred 12 dnevi
Cane Foca
Cane Foca

this series was SO GOOD!

Pred 12 dnevi
SportbikerNZ
SportbikerNZ

To be fair I'd forgo tech support altogether if it meant a cheaper computer. Would be nice if they offered that option.

Pred 12 dnevi
James Koncar
James Koncar

You shouldn't have told Sarah the issue, let her actually try to figure it out,

Pred 13 dnevi
Bass Boosted
Bass Boosted

this is ridicilous

Pred 13 dnevi
Han H
Han H

what phone did Linus use to look up the color code on Dell computer at around 7:40?!

Pred 14 dnevi
Inservio
Inservio

Linus is channeling me at work in this vid.

Pred 14 dnevi
Sidewalk0
Sidewalk0

As a software tech support manager parts of this cause me actual pain.

Pred 14 dnevi
Linux Jedi aka Big Evil
Linux Jedi aka Big Evil

oh gawd she ripped the ram out, you’re supposed to push down on the tabs ..

Pred 15 dnevi
Yaroslav Smetana
Yaroslav Smetana

f

Pred 15 dnevi
Ammon Fullmer
Ammon Fullmer

How long can sarah work there before they make her build a pc? Would love to see it

Pred 15 dnevi
Steve Freeman
Steve Freeman

Am I the only one that usually gets one side of the RAM to click into place at a time, and has never had an issue doing it that way?

Pred 16 dnevi
Fresh Rutabaga
Fresh Rutabaga

I used to be a tech at a medical device company. Working devices make money which is probably why we actually use mock devices and video calls to solve customer problems.

Pred 16 dnevi
Rebecca Rhodes
Rebecca Rhodes

You guys should do a comparison for a male customer versus a female customer. I wonder if the quality of tech support differs depending on gender.

Pred 16 dnevi
Bobby M
Bobby M

Please test the complaints-process ass well XD

Pred 16 dnevi
Tas Shreve
Tas Shreve

F

Pred 16 dnevi
Nik Kopi
Nik Kopi

F

Pred 16 dnevi
xNightlord Reaper
xNightlord Reaper

F

Pred 16 dnevi
NRT ShyGuy
NRT ShyGuy

Yo Sarah gave no fucks for the card xD!

Pred 17 dnevi
Jovan Kekic
Jovan Kekic

Is that just me, or she looks like Alanis Morissette from early 2000.?!?!?!?!

Pred 17 dnevi
RTDesign
RTDesign

Guy at 5:15

Pred 17 dnevi
Kerby Stoudt
Kerby Stoudt

MainGear! EXCELLENT support. Wow!

Pred 18 dnevi
Adam lykkegaard
Adam lykkegaard

Why are they all callede f*CK?

Pred 18 dnevi
Zach the Sports Guy
Zach the Sports Guy

I always thought it was seed not seat. Just makes more sense. The port is like the dirt and the connectors are like the roots

Pred 18 dnevi
Svevo Fuser
Svevo Fuser

F

Pred 18 dnevi
Atsumari
Atsumari

It was hard to beat the bacon face mask but the support quality from maingear did...

Pred 18 dnevi
Owens Trains
Owens Trains

“Keep your groin to yourself” now thats something i never thought jake would say, thats more of a Linus thing to say lmao

Pred 18 dnevi
playedbike T2
playedbike T2

F

Pred 18 dnevi
itdoesntmatter
itdoesntmatter

If the Maingear guy was a surgeon he could walk you through open heart surgery.

Pred 19 dnevi
lord Fartwod
lord Fartwod

ffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff dell

Pred 19 dnevi
bmx51nx2
bmx51nx2

Nobody gonna bring up the person who looked thru the garage window at 5:13

Pred 19 dnevi
THE COMIC CRAFTER
THE COMIC CRAFTER

F

Pred 19 dnevi
Ashwin George
Ashwin George

I wondered it may not be Dell Canada.... Probably Dell India....

Pred 19 dnevi
ɹǝʞᴉɹʇs ɹǝʞʎɹ
ɹǝʞᴉɹʇs ɹǝʞʎɹ

Linus was big mad.

Pred 19 dnevi
Darryl Chandra
Darryl Chandra

What are the frickin odds... Just when Linus shows up, she dropped the RAM. I hate to say it Linus, but it is clearly your fault.

Pred 19 dnevi
Jason Juarez
Jason Juarez

Omg I cringe so hard when she could out that gpu

Pred 20 dnevi
Acan Addict
Acan Addict

Paint booth as a studio 🤔

Pred 20 dnevi

Naprej

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